TERMS AND CONDITIONS

These Terms and Conditions (hereinafter referred to as "Terms") govern the use of our reservation service (hereinafter referred to as "Service") provided by our company. By using this Service, you agree to these Terms.

Scope and Establishment of Reservation Agreement

This Service facilitates the conclusion of a reservation agreement between the customer and our company. These Terms apply to all interactions between the customer and our company regarding the use of this Service. Once a reservation is confirmed, a contract is established, and the customer assumes the rights and responsibilities under these Terms.

Reservation and Prepayment (via Stripe)

When making a reservation through this Service, payment must be made in advance using the online payment system "Stripe." All reservations require advance online payment. If the payment is not successfully completed, the reservation will not be confirmed. Payment is processed through Stripe’s secure system, and we do not retain credit card information. All transactions are subject to Stripe’s terms and privacy policy.

Reservation Confirmation and Changes

After completing payment, a confirmation email will be sent. If you do not receive the email, please contact us. Changes to the reservation must be communicated at least 3 days prior to the scheduled experience.

On the Day of the Experience

Please arrive at the venue no later than 5 minutes before the scheduled start time. To ensure a smooth experience, we kindly ask that you refrain from arriving significantly earlier than your appointment time. Please plan to arrive no earlier than 15 minutes before the scheduled start. If you are more than 15 minutes late, we may not be able to accommodate your participation. If you need to leave early, please inform our staff in advance.

Cancellation and Refund Policy

The following policies apply to cancellations and refunds:

Customer-initiated cancellations:

• 48 hours or more before the scheduled time: 100% refund (less applicable fees)

• 48 to 24 hours before the scheduled time: 50% refund (less applicable fees)

• Less than 24 hours before the scheduled time: No refund

• No-shows are also non-refundable.
"Applicable fees" include Stripe transaction fees, currency conversion fees, and other fees related to payment processing.

 
    [Example Calculation — Service Fee ¥10,000, paid by VISA card]
     •Stripe processing fee: 3.6% (¥360)
     •Currency conversion fee: 2% (¥200)
     •Total applicable fees: ¥560
     ◆ If canceled more than 48 hours in advance:
     → Refund amount = ¥10,000 − ¥560 = ¥9,440
     ◆ If canceled between 48 and 24 hours in advance:
     → Refund amount = (¥10,000 − ¥560) × 50% = ¥4,720
     ◆ If canceled within 24 hours or in case of a no-show:
     → No refund
 

Provider-initiated cancellations:

If we must cancel due to unavoidable reasons such as natural disasters, illness, or emergencies, we will provide a full refund including all fees.

Refunds will be made using the same payment method and currency as the original transaction.
Note: If the actual number of participants (including adults and children) on the day is fewer than the number registered at the time of booking, no partial refund will be issued.

On-site Purchases on the Day

Products or services available for purchase at the venue on the day of the experience may be paid for using standard payment methods such as cash, credit cards, electronic money, and QR code payments. These purchases are not covered by the above cancellation and refund policy as they are separate from the reservation.

Participation Requirements

There is no age restriction, but minors must be accompanied by a guardian. Please follow staff instructions during the experience.

Notes on Guest Numbers

Please ensure the number of participants (aged 10 and above) entered at the time of booking is accurate. Children under 10 are free of charge but must be accompanied by an adult. If there is a difference between the number of participants submitted at the time of booking and the actual number of participants who arrive (including adults and children), we reserve the right to collect the difference in fees on-site. If the actual number of attendees is fewer than what was registered, no refund will be issued.

Prohibited Conduct

Smoking, bringing food or beverages into the tea room, and disturbing other participants or staff are prohibited.

Handling of Personal Information

Personal information provided during booking will be managed appropriately in accordance with our privacy policy.

Disclaimer

We are not responsible for any injuries, accidents, or loss of personal belongings during the experience. Please manage your valuables at your own responsibility.

Language Support

The experience is supported in both Japanese and English. If you require support in another language, please inform us in advance. A translation app may be used as necessary.

Health and Safety

If you have allergies or health concerns, please notify us at the time of booking.

Photography

Photography is permitted during the experience. Please be respectful of the privacy of other guests and staff. For commercial photography, prior permission is required.

Other

If you have any questions or special requests, please consult with us at the time of booking or before the experience.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the court with jurisdiction over our head office.

Revisions to These Terms

We may revise these Terms without prior notice. Revised Terms will take effect upon announcement on our website or through other appropriate means.

Privacy Policy

Shinjuku Isshiki Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information (such as name, address, date of birth, telephone number, and other personal identifiers) and strives to ensure its proper handling and protection based on the following guidelines. By using our website, you are deemed to have agreed to this privacy policy.

Management and Protection of Personal Information

We properly manage the personal information we collect from customers and make every effort to prevent loss, destruction, falsification, unauthorized access, or leakage. We do not disclose personal information to third parties without the customer's consent. In addition, other users cannot access your personal information through our website.

Use of Personal Information

Personal information you provide will be used for the following purposes:

• To contact you when necessary
• To provide accurate information about our services and products
• To verify your identity when using our services
• To improve our website and enhance your user experience
• To develop new services

Use of Third-Party Payment Services

For secure credit card transactions, our website uses the payment processing services of Stripe, Inc.
When entering your credit card information during booking, your data is transmitted directly to Stripe and is not stored or managed by our company.
Stripe handles your payment information in accordance with its own privacy policy and security protocols.

Disclosure and Provision of Personal Information to Third Parties

In principle, we do not disclose or provide personal information to third parties without your consent, except when it is necessary for providing our services (e.g., through Stripe for payment processing).
In such cases, we ensure that the third party handles personal information appropriately in accordance with the Personal Information Protection Act and other relevant laws and regulations.

Inquiries

For inquiries regarding the handling of personal information, please contact the following: Company name: Shinjuku Isshiki Co., Ltd.
Address: Grand Maison Shinjuku Higashi Room 405, 1-29-5 Shinjuku, Shinjuku-ku, Tokyo 160-0022
TEL: 03-3352-6446
FAX: 03-3226-8613

Cancellation and Refund Policy

The following policies apply to cancellations and refunds:

Customer-initiated cancellations:

• 48 hours or more before the scheduled time: 100% refund (less applicable fees)

• 48 to 24 hours before the scheduled time: 50% refund (less applicable fees)

• Less than 24 hours before the scheduled time: No refund

• No-shows are also non-refundable.
"Applicable fees" include Stripe transaction fees, currency conversion fees, and other fees related to payment processing.

    [Example Calculation — Service Fee ¥10,000, paid by VISA card]
     •Stripe processing fee: 3.6% (¥360)
     •Currency conversion fee: 2% (¥200)
     •Total applicable fees: ¥560
     ◆ If canceled more than 48 hours in advance:
     → Refund amount = ¥10,000 − ¥560 = ¥9,440
     ◆ If canceled between 48 and 24 hours in advance:
     → Refund amount = (¥10,000 − ¥560) × 50% = ¥4,720
     ◆ If canceled within 24 hours or in case of a no-show:
     → No refund
 

Provider-initiated cancellations:

If we must cancel due to unavoidable reasons such as natural disasters, illness, or emergencies, we will provide a full refund including all fees.

Refunds will be made using the same payment method and currency as the original transaction.
Note: If the actual number of participants (including adults and children) on the day is fewer than the number registered at the time of booking, no partial refund will be issued.