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CUSTOMER INFORMATION
We will reply to your inquiry within one 3 business days. If you have not received a reply from us after
3 business days. Please kindly contact us telephone (03-3352-6446).
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We accept inquiries such as questions and feedback through our contact form. For making bookings themselves, please use the booking page.
BOOKING
Matcha Preparation Experience Plan
Perfect for beginners to enjoy easily
- Private matcha preparation experience
- Instructions available in English or Japanese
- Maximum of 4 participants allowed
- Each participant receives a 30g can of matcha as a gift
- Fee: ¥8,000 per person (tax included; free for children under 10, provided that there is at least one adult in the group)
- Exclusive purchase opportunity for matcha, tea ceremony equipment, and lacquerware for participants
- Private matcha preparation experience on traditional tatami mats
- Located near the serene Shinjuku Gyoen Garden in central Tokyo, an ideal experience for those traveling in the city
- Instructions available in English or Japanese
- Maximum of 4 participants allowed
- Fee: ¥10,000 per person (tax included; free for children under 10, provided that there is at least one adult in the group)
- Exclusive purchase opportunity for matcha, tea ceremony equipment, and lacquerware for participants
Privacy Policy
Shinjuku Isshiki Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information (such as name, address, date of birth, telephone number, and other personal identifiers) and strives to ensure its proper handling and protection based on the following guidelines. By using our website, you are deemed to have agreed to this privacy policy.
Management and Protection of Personal Information
We properly manage the personal information we collect from customers and make every effort to prevent loss, destruction, falsification, unauthorized access, or leakage. We do not disclose personal information to third parties without the customer's consent. In addition, other users cannot access your personal information through our website.
Use of Personal Information
Personal information you provide will be used for the following purposes:
- To contact you when necessary
- To provide accurate information about our services and products
- To verify your identity when using our services
- To improve our website and enhance your user experience
- To develop new services
Use of Third-Party Payment Services
For secure credit card transactions, our website uses the payment processing services of Stripe, Inc.
When entering your credit card information during booking, your data is transmitted directly to Stripe and is not stored or managed by our company.
Stripe handles your payment information in accordance with its own privacy policy and security protocols.
Disclosure and Provision of Personal Information to Third Parties
In principle, we do not disclose or provide personal information to third parties without your consent, except when it is necessary for providing our services (e.g., through Stripe for payment processing).
In such cases, we ensure that the third party handles personal information appropriately in accordance with the Personal Information Protection Act and other relevant laws and regulations.
Inquiries
For inquiries regarding the handling of personal information, please contact the following:
Company name: Shinjuku Isshiki Co., Ltd.
Address: Grand Maison Shinjuku Higashi Room 405, 1-29-5 Shinjuku, Shinjuku-ku, Tokyo 160-0022
TEL: 03-3352-6446
FAX: 03-3226-8613
BOOKING
Matcha Preparation Experience Plan
Perfect for beginners to enjoy easily
- Private matcha preparation experience
- Instructions available in English or Japanese
- Up to 4 accompanying guests allowed
- Each participant receives a 30g can of matcha as a gift
- Fee: ¥8,000 per person (tax included)
- Exclusive purchase opportunity for matcha, tea ceremony utensils, and lacquerware for participants
